AppBit Service Terms
User Agreement
This document (hereinafter — the "Agreement" or the "Offer") sets out the terms on which Users are granted access to the services of the multi-currency exchange Service https://appbit.net/en (hereinafter — the "Service"). The provisions set out herein constitute an official public offer addressed to persons applying for the Service's services (hereinafter — the "User") for the purpose of concluding the Agreement on the terms set out below. Before using the Service, the User must fully familiarize themselves with the content of this Agreement. Access to the Service's functionality is granted exclusively to Users who have accepted all of its terms without exception. The current version of the Agreement is publicly available on the Service's website at https://appbit.net/en/rules.
1. General Provisions
1.1. This Agreement determines the procedure for the provision of services by the Service and establishes the rights, obligations, and liability of its parties. Use of the Service's functionality in any form — whether registration, performing a transaction, or any other interaction — is deemed to constitute the User's full and unconditional acceptance of the terms of this Agreement.
1.2. Access to the Service's functionality is granted solely on condition of the User's full and unconditional consent to the provisions of this Agreement.
1.3. https://appbit.net/en does not have the status of a bank, payment system, or electronic money operator, and carries out its activities strictly within the limits established by applicable law.
1.4. If the User disagrees with the terms of this Offer, the User must immediately stop using the Service. Continued use of the Service after reviewing the terms of the Agreement is regarded as the User's full and unconditional agreement with them.
1.5. The Service's functionality provides the User with the technical ability to perform exchange, purchase, sale, and transfer transactions involving Digital Assets, fiat currencies, as well as non-cash and cash funds by means of the tools placed on the website https://appbit.net/en. The User's formation of a Request is deemed to constitute full and unconditional agreement with the terms of this Offer and the Service's applicable rules.
1.6. The Service does not have the status of a financial institution, bank, electronic money operator, payment agent, or issuer of electronic currency. The function of the Service is limited to providing a software and hardware complex that ensures the execution of transactions in accordance with the parameters specified by the User in the Request.
1.7. The provision of services by the Service is conditional upon the proper completion of the Request, the provision by the User of accurate information, and compliance with the provisions of this Agreement and the rules published on the website.
1.8. All transactions performed through the Service are carried out by the User at their own risk. The Service is not liable for losses incurred by the User as a result of exchange rate fluctuations, technical failures, or other circumstances related to the use of the Service's functionality.
1.9. The use of crypto addresses that have a direct or indirect connection to high-risk or illegitimate sources is not permitted.
2. Terms and Definitions
2.1. Service — the website https://appbit.net/en, which provides Users with online currency exchange services.
2.2. User — any person using the services of the Service.
2.3. Digital Asset — cryptocurrencies, tokens, and (or) other accounting units used in electronic settlement systems, rights to which arise as a result of transactions performed through the Service, including exchange, purchase, sale, and transfer.
2.4. Payment System — a software and hardware product created by a third party that represents a mechanism for accounting for monetary obligations and organizing mutual settlements between Users.
2.5. Payment or Transaction — the transfer of electronic or other currency from a payer to a recipient.
2.6. Client of a Payment System — a person who has entered into an agreement with the relevant payment system for the acquisition of property rights of claim against it, expressed in the conventional units accepted by that payment system.
2.7. Services of the Service — operations for depositing and withdrawing electronic currencies from payment systems, as well as other services, information about which is posted on the pages of the service https://appbit.net/en.
2.8. Request — an official application by the User to the Service expressing the intention to use one of the Digital Asset exchange services. A Request is formed by means of an electronic form on the website with the indication of all necessary data, and its submission is deemed to constitute the User's agreement with the terms of this Agreement and the Service's applicable rules.
2.9. Refund — the procedure for returning Digital Assets or funds to the User as a result of the cancellation of a transaction, an erroneous payment, or another basis established by the Service's rules.
3. Admission to Use of the Service
3.1. Only individuals of legal age with full legal capacity, who are not subject to restrictions established by the laws of their jurisdiction, are admitted to use the Service.
3.2. Use of the Service is prohibited from territories subject to international sanctions or restrictions, as well as by persons for whom use of the Service is contrary to local law.
List of prohibited countries:
Russia
Belarus
Crimea
the so-called self-proclaimed republics "DNR" and "LNR"
Afghanistan
Burundi
Vanuatu
Venezuela
Guyana
Democratic Republic of the Congo
Zimbabwe
Iraq
Yemen
Iran
North Korea (DPRK)
Côte d'Ivoire
Laos
Liberia
Lebanon
Libya
Burma (Myanmar)
Papua New Guinea
Syria
Somalia
Sudan
Sierra Leone
USA
Uganda
Central African Republic
South Sudan
Abkhazia
Nagorno-Karabakh Republic
Pridnestrovian Moldavian Republic
Turkish Republic of Northern Cyprus
South Ossetia
3.3. If violations of this Agreement or signs of suspicious activity are identified, the Service has the right to refuse service, suspend the execution of a Request, or block access to the Service.
3.4. This Agreement on the rules for using the Service does not override the laws of the countries of registration and location of the Service and the User, nor the contractual relationships binding the User to the Payment System or systems. If, under the terms of applicable law or other arrangements, the User is deprived of the ability to use the Service's services, the use of such services by such a User is prohibited by this Agreement and is deemed unlawful.
3.5. The Service guarantees and ensures the confidentiality of information about the User and the transactions performed by them. Disclosure of such information is permitted by the Service only at the request of authorized government bodies, officials, or representatives of Payment Systems, provided there are relevant legal grounds.
4. Terms of Use of the Service
4.1. The Service's services are offered to all Users without exception; at the same time, the Service does not verify the legality or lawfulness of the User's ownership of Digital Assets or financial funds and does not control the User's transactions within any of the Payment Systems.
4.2. Responsibility for funds entrusted by the User to Payment Systems or financial institutions lies exclusively with such Payment Systems and institutions. The Service cannot be a party to an agreement between a Payment System and (or) a financial institution and the User, and under no circumstances bears liability for the improper or unlawful use by the User of the capabilities of the Payment System, or for abuse of its functionality. The mutual rights and obligations of the User and the Payment System and (or) financial institution are governed by agreements concluded directly between them without the involvement of the Service.
4.3. Any completed operation of depositing or withdrawing a Digital Asset, as well as any other transaction offered by the Service to the User, is deemed irrevocable: after its completion, i.e., after the User receives the funds due to them under the previously accepted terms of the Request, cancellation of such transaction by the User is not possible.
4.4. If information is received from authorized bodies regarding the unlawfulness of the User's ownership of Digital Assets or financial funds, or other information precluding the Service from providing services to the User, the Service has the right to suspend or cancel the transaction being performed.
4.5. Until the User's identification is fully completed, the Service has the right to suspend the execution of a Request for up to 48 working hours, or to cancel its execution, if the User has violated the terms of the exchange or the terms of this Agreement on the rules for using the Service. Refunds are made with a deduction of the Service's commission of up to 5%, and the amount of such commission may not exceed the equivalent of USD 100. If the User refuses to undergo AML/KYC verification, the funds shall be returned to the User within 10 days, provided there are no violations of this Agreement or applicable law on their part.
4.6. The Service has the right to cancel a transaction being performed and return the electronic currency and (or) financial funds deposited by the User, without disclosing the reasons for such decision.
5. Rights and Obligations of the User
5.1. Rights and obligations of the user
5.1.1. When submitting a Request, the User must provide accurate, up-to-date, and complete information, and must promptly update the data in case of any changes.
5.1.2. The User undertakes to use the Service exclusively for lawful purposes and bears full responsibility for actions performed using their data and credentials, including transactions with digital assets.
5.1.3. Before confirming a transaction, the User must independently verify the correctness of the details, amount, and direction of the exchange. The Service is not liable for errors made by the user.
5.1.4. The User has the right to contact support to clarify information about the exchange or the status of a transaction.
5.1.5. The User must follow the Service's instructions communicated to them on the website, in correspondence, or by means of notifications related to the performance of a specific transaction.
5.1.6. The User confirms that they have all the necessary rights and authority to dispose of the digital assets or funds involved in the exchange transaction.
6. Rights and Obligations of the Service
6.1. Provided that the User properly performs all necessary actions, the Service undertakes to execute exchange transactions in accordance with the terms published on the website.
6.2. If it is necessary to comply with security, AML/KYC requirements, or if suspicious activity is identified (for example, deposit structuring detected by the liquidity provider), the Service has the right to request additional information or documents from the User. For the purposes of identifying the User, the Service may request the following documents:
Contact information:
● Messenger nickname (Telegram);
● Phone number;
● Email address.
Identity documents:
● Internal and/or foreign passport;
● Identity card, ID card;
● Driver's license.
Documents confirming residential/registration address:
● Copy of a utility bill;
● Copy of a telephone bill;
● Copy of an electricity bill;
● Bank statement.
If necessary, the Service has the right to request other data.
6.3. The Service has the right to suspend, reject, or cancel a transaction in the presence of:
signs of fraudulent or suspicious activity;
inaccuracy or errors in the data provided;
the need for additional verification of the transaction carried out within the framework of applicable law;
a violation of the Service's internal policy or applicable law.
6.4. The Service must ensure the confidentiality of user data, except in cases provided for by law or AML/KYC rules.
6.5. The Service has the right to change exchange rates, commissions, limits, rules of use, and other parameters of its operation by publishing corresponding updates on the website. Such changes take effect from the moment of their publication without prior notice.
6.6. The Service is not liable for delays caused by the functioning of third-party systems — banks, blockchains, payment gateways, payment processors — as well as network overloads or technical failures of third parties.
6.7. For the purposes of carrying out technical work, modernization, or improving security, the Service has the right to temporarily restrict access to individual functions or to the website as a whole. Users are notified of planned works in an accessible form on the website.
6.8. The Service undertakes to ensure the quality and legitimacy of the assets transferred to clients, regardless of the direction of the exchange and the method of their dispatch.
6.9. The Service is obliged to compensate the client for documented direct losses arising directly from the properties or parameters of a banking, cryptocurrency, or other transaction performed by the Service in executing the client's request (including, among other things: AML flagging, recognition of the sender as unreliable, insufficient network fee, and the like), provided that the client has properly performed the terms of the exchange. Losses caused by changes in asset exchange rates, the client's investment decisions, actions of the client after receiving the funds, or other circumstances not related to the properties of the transaction itself are not subject to compensation.
6.10. If the User does not apply to the Service for more than 6 (six) months with a request for the return of funds blocked as a result of AML checks by third parties (for example, centralized exchanges whose wallets are used in executing the Request), the Service has the right, at its discretion, to determine the form of return of such funds (in USDT or in the token, at the rate on the date the Request was made or at the rate on the date of the refund).
7. Liability of the Parties
7.1. Liability of the service
7.1.1. Provided that the User provides accurate data and fulfills all the Service's requirements, the Service is liable for the correct performance of transactions in accordance with the parameters of the Request and the terms of this Agreement.
7.1.2. The Service is not liable for losses of the User arising from:
the indication of incorrect details;
errors in the transfer amount;
incorrect or untimely performance by the user of their obligations;
the use of outdated data;
actions of third parties, including payment systems, banks, cryptocurrency networks, and third-party services.
7.1.3. The Service is not liable for delays or the impossibility of performing transactions caused by:
technical failures in blockchain networks, settlement systems, banks, or third-party services;
the need to undergo verification due to legal requirements or transaction checks for security purposes;
the actions of intermediaries involved in the process of executing the request, including payment systems, banks, and exchanges;
the blocking of a transaction or wallet by a centralized cryptocurrency exchange whose wallets are used in executing the Request.
7.1.4. Services are provided by the Service "as is," without additional guarantees, including with respect to rate stability, processing speed, and the availability of specific exchange directions.
7.2. Liability of the user
7.2.1. The User is responsible for the accuracy of the information provided, the correctness of the details, the amount, and the purpose of the payment, as well as for compliance with the requirements of this Agreement and applicable law.
7.2.2. In the presence of signs of fraud, the use of forged documents, money laundering, or circumvention of the service's rules, liability is fully borne by the User. The Service has the right to transfer the relevant data to competent authorities.
7.2.3. If the user's actions cause losses to the service, including as a result of a breach of the offer, provision of false information, or attempts to interfere with the operation of the platform, the user undertakes to compensate the service for all losses incurred.
8. Cost of Services
8.1. The cost of the Service's services is posted on the website https://appbit.net/en.
8.2. The Service has the right, unilaterally and independently, to change exchange rates for digital assets and the amount of commissions charged at any time, notifying Users thereof by preliminarily posting the relevant information on the Service's website.
8.3. In the Request submitted by the User on the website of the service https://appbit.net/en, the rate, the amount of the commission charged by the relevant Payment System for performing the transaction, the amount of the Service's fee, and the total amount of the funds or electronic currency to be transferred are indicated.
8.4. The Service's fee is charged at the time the corresponding Transaction is performed. The amount of the Service's fee is reflected in the Request and confirmed by the User on one of the pages of the user interface when submitting it.
9. Form of the Agreement
This Agreement on the rules for using the Service is recognized by the Service and the User as having equal legal force to a contract concluded in writing.
9.1. This Agreement is deemed concluded on the terms of a public offer, accepted by the User in the course of submitting their Request.
9.2. Information about the parameters and terms of the Request displayed by the Service is recognized as a public offer.
9.3. Acceptance of the public offer is deemed to be the User's completion of actions to finalize the formation of a Request, confirming their intention to use the Service's services on the terms set out in this Agreement, the AML Policy, and those specified in the Request.
9.4. The date and time of acceptance, as well as the parameters of the terms of the Request, are automatically recorded by the Service at the moment the formation of the Request is completed.
9.5. The Agreement takes effect from the moment the User completes the formation of the Request. Before paying for the transaction under the Request, the User has the right to refuse to complete it.
10. Claims and Disputes
Claims under this Agreement are accepted by the Contractor in the form of an electronic letter setting out the substance of the claim by the Customer. This letter is sent to the Contractor's details specified on the website.
10.1. The Service has the right to unilaterally amend the Agreement by publishing the amendments on the Site. Amendments take effect from the moment of publication, unless a different effective date is established.
10.2. If suspicious actions are identified during the User's submission of a Request, the Service has the right to suspend the performance of such transactions until the relevant reasons are clarified.
10.3. If the original currency is transferred without submitting a Request through the website's user interface, the Service has the right to refuse to perform exchange, purchase, or sale transactions. Funds may be returned less a commission.
10.4. The Service has the right to send the User information about the exchange process to the specified email, as this constitutes part of the successful completion of the transaction.
10.5. All disputes and disagreements arising from this Agreement shall be resolved through negotiations on the basis of a written statement from the User. The Service must, within 10 (ten) days, either satisfy the stated demands or provide a reasoned refusal. If the dispute is not resolved within 60 days, either party has the right to apply to the court at the User's place of residence.
11. Procedure for Submitting and Executing Requests
11.1. To gain access to the Service's services, the User must complete the electronic Request form on the website https://appbit.net/en, indicating all necessary information, including payment details, the selected exchange direction, and the volume of Digital Assets.
11.2. Before creating a Request, the User confirms that they are familiar with the exchange rate, commission, limits, execution timeframes, and other parameters of the transaction displayed on the website.
11.3. A Request is deemed accepted by the Service for processing after it has been properly completed by the User and payment has been made, after which the system automatically changes its status in the Service's interface to "Paid by client" or a similar status confirming the fact of payment.
11.4. The transfer of funds or digital assets must be carried out by the User strictly in accordance with the details provided by the Service and specified in the Request.
11.5. The Service begins execution of the Request after the funds have actually been received at the specified details and the transaction has been confirmed in the relevant payment system or blockchain network.
11.6. The Service is not liable for delays caused, among other things, by the following circumstances:
congestion or slowed operation of the blockchain network;
delays by payment systems or banks;
errors made by the User in specifying details;
technical failures on the part of third parties.
11.7. If errors, suspicious activity, data discrepancies, or violations of the terms of this Offer are detected, the Service has the right to suspend the execution of the Request until the circumstances are clarified and (or) request additional information from the User, supporting documents, or completion of a verification procedure necessary for the execution of the Request.
11.8. A Request is deemed executed from the moment the Digital Assets or funds are sent to the details specified by the User. The Service is not liable for further actions with the funds after they have been sent.
11.9. The User bears full responsibility for the correctness of the details and data they provide, necessary for the execution of the Request. In the event of an error, the return or restoration of funds is not guaranteed.
12. Conducting Exchange Transactions
12.1. The use of the Service's services for conducting illegal transfers and fraudulent activities is strictly prohibited. By entering into this Agreement, the User undertakes to comply with this requirement and, in the event of committing fraudulent actions, to bear the criminal liability established by applicable law.
12.2. If it is impossible to automatically execute the Request due to circumstances beyond the Service's control (in particular, lack of connection, insufficient funds, or erroneous User data), the funds are credited to the account within the following 24 working hours or returned to the User's details less commission expenses.
12.3. For the purposes of combating the legalization of proceeds obtained by criminal means and the financing of terrorism, the exchange office conducts AML checks on all transactions received from clients. If a transaction under a Request is deemed high-risk, the exchange office has the right to temporarily suspend its processing in order to carry out an AML check in accordance with FATF standards. The review of such requests may take up to 72 working hours, and in certain cases — a longer period.
12.4. Upon first request, the Service is obliged to transmit information on the transfer of Digital Assets to law enforcement agencies, the administration of settlement systems, as well as to persons who have suffered from unlawful actions, the fact of which has been established by judicial authorities.
12.5. The User undertakes to refrain from interfering with the operation of the Service and from causing damage to its software and hardware, and also undertakes to provide accurate information in order to ensure the Service's fulfillment of all the terms of this Agreement.
13. Risk Warning
13.1. The User acknowledges and assumes all risks associated with the exchange of Digital Assets, including possible delays, exchange rate fluctuations, commissions, and the irreversibility of transactions.
13.2. The Service is not liable for losses arising from incorrect indication of details, changes in the exchange rate, or failures in the operation of payment systems.
13.3. All transactions performed through the Service are final and not subject to cancellation, except in cases provided for by this Agreement.
13.4. The User undertakes to verify the correctness of the data entered when submitting a Request and not to use the Service for purposes contrary to law.
14. Taxation
14.1. The Service does not act as the User's tax agent and does not notify them of tax expenses. The User undertakes to independently pay all taxes provided for by the tax laws of the jurisdiction of their residence.
14.2. If government authorities require the Service to pay the User's taxes or to cover a debt arising from the User's refusal to pay taxes, the User undertakes to compensate the Service for all payments incurred in connection therewith.
15. Force Majeure
15.1. The Service is released from liability for partial or complete non-performance of obligations caused by circumstances of force majeure, including:
interruptions in the operation of blockchain networks;
mass DDoS attacks;
power outages, natural disasters, military actions;
regulatory prohibitions and intervention by government authorities.
16. Refusal of Obligations
16.1. The Service has the right to refuse to enter into this Agreement regarding the execution of a Request, without disclosing the reasons for such refusal. This clause applies to any User.
17. Refusal to Credit or Refund Funds
17.1. The Service is not liable for a refusal to credit funds or refund them in the following cases:
errors in details that prevent the crediting of funds;
verification of the transfer by the recipient's bank;
delays in payments by third parties (financial or other institutions);
blocking of the User's account at the request of financial monitoring or another government or law enforcement institution;
restriction or freezing of funds in accordance with the rules of a banking or other financial institution;
refusal to credit or refund funds at the User's initiative;
other regulatory or technical reasons beyond the Service's control.
18. Suspension of Service in the Presence of Debt
18.1. Upon receiving confirmed information about the User's debt to affiliated or partner services, the Service has the right to suspend the processing of their requests, including payouts.
The User agrees that such information may come from reliable third parties. If a debt is identified, the Service has the right to:
temporarily suspend the Request;
notify the User of the existence of the debt;
refer them to the relevant service to resolve the matter;
transfer the information necessary for identification strictly within the framework of the law and solely for the purpose of resolving the matter.
The User confirms their consent to such processing of data and undertakes to resolve financial disputes independently.
19. Storage and Processing of Personal Data
19.1. The Service accepts from the user the personal data necessary for the provision of services. The Service undertakes to store it in encrypted form and not to disclose it to third parties, except in cases provided for in clause 12.4 of this Agreement or by law.
19.2. The Service has the right to collect additional information about the user to the extent necessary to provide services and ensure the security of transactions. All data collected is kept confidential and is not transferred to third parties, except in cases provided for by law.
19.3. The Service has the right to transfer personal data and information about completed transactions:
at the official written request of an exchange, an electronic settlement system, or a court;
to law enforcement agencies when investigating fraud or other violations;
to the user themselves, to whom the data belongs.
19.4. Information about the User and details of the transactions they have performed are stored in the Service's database for 3 (three) months from the moment the User's last Request is executed. The Service reserves the right to extend the data storage period in order to comply with legal requirements or internal security policies.
19.5. The User has the right to:
receive information about their personal data stored in the service;
demand correction or updating of the data;
if necessary — request the deletion of data to the extent permitted by law and AML/KYC requirements.